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Frequently Asked Questions

Products under 20lbs that are being shipped within the continental US.

You can request a price quote by clicking the Request Quote button, by calling +1-877-PARTS-57 (727-8757), or by emailing sales@industrialautomationco.com. We aim to provide quotes as quickly as possible, and can usually deliver quotes in 10 minutes or less if requested during normal business hours.

Orders can be placed by calling us at +1-877-PARTS-57 (727-8757) or emailing your purchase order to sales@industrialautomationco.com. We accept all major credit cards, and wire transfers. If you would like to establish terms please contact us for further information.

All orders for stock items are shipped out the same day if the order is placed before 4PM Eastern. We offer overnight shipping and can ship international as well.

Our preferred shipping method is UPS or FedEx. We can ship DHL, TNT or your preferred courier. We can bill using your shipping account or we can add the cost of shipping to your invoice. Free 2 day shipping is available on all orders under 20 lbs.

Yes, in case of emergencies we can coordinate with express courier services to arrange same day shipment options.

Industrial Automation Co provides Complete Coverage Warranties on all products and repairs. All our products have a 2-year warranty.

The Core Exchange Program is the quickest and most cost-efficient means of purchasing from Industrial Automation Co. If you choose to participate, Industrial Automation Co will ship you a new or refurbished replacement part – usually the same day you order. Return your non-functioning unit within 40 days for a refund of the quoted core credit amount.

Using the box your new product was delivered in, please ship to:

544 Pylon Drive
Raleigh, NC 27606

Our remanufactured units are a cost-effective alternative to new or new surplus products. Each of our reconditioned products come with a 12 to 24-month Complete Coverage Warranty. All parts are thoroughly inspected and hand-cleaned before being put through rigorous test loads and procedures.

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